Tell us a little bit about yourself?
I have always been in front of, and serviced the customer. In 2008, I combined my interest in Social Media and passion for customer service by becoming a community manager of 12K independent IT consultants. Community management is not only a rewarding career, but a position that is essential to all brands and continues to evolve.
Outside of the office I am a husband, father, hockey coach, and grill master (I know a bit about wine too).
Why Twitter and TweetChat?
Twitter is all about who you follow and interact with: a newsstand and conversation that is constantly updating. It is fantastic for learning, identifying industry trends and thought leaders, as well as marketing and increasing SEO.
TweetChats provide conversations to learn from, idea-share, and network with industry thought leaders or others who enjoy specific hobbies (cooking, sports, etc.). To digest content and contribute to these conversations, you need a tool like TweetChat.
This blog post from 2012, Twitter My Way goes into detail about how I utilize twitter and why you need to participate in TweetChats.
What is your chat about?
Tell us about your community?
This is a very engaging, friendly, and smart group of professionals. We have all spent our careers putting the customer first. Even though some of us have never met face to face, we have developed strong relationships and even helped one another with projects, blogs, careers, etc.
How can TweetChats improve?
I find the TweetChat site very reliable – it would be interesting if video could be added to it.
Improving TweetChats themselves is harder to answer. The best chats are well run, well promoted, and include members with proven industry records. If you are having trouble following the conversation because of too much content or conversation, you are in a good chat.
I believe they are underutilized by companies, but also have to compete with G+ hangouts or WebEx – having text and video on one platform would be pretty neat.
How can TweetChats help build your community?
TweetChats are a fantastic and inexpensive way to communicate with your community. No matter the industry, you can hold Town Hall style meetings where the conversation is documented. You can also collect the Twitter handles of the attendees to Follow and follow-up with. Whether an internal or external survey, product or event feedback, TweetChats provide your customers with an in-road to you. Companies that provide a face to their brands will be more successful in retaining customers.